Suggestions & Complaints

We strive as a team to provide the best care for all of our patients. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. If you have a complaint, please contact the Practice Manager, either by letter or telephone. All complaints will be acknowledged and a response provided within two weeks. All comments are considered and discussed at our regular team meetings. If you are not satisfied with our explanation, you may wish to contact the Complaints Manager at Cardiff and Vale University Health Board as follows:

Concerns Team
Cardiff and Vale University Health Board
7th Floor
Brecknock House
University Hospital of Wales
Heath Park
CF14 4XW
Tel: (029) 20742202

If you have any problems with the Out of Hours Service, please let us know and we will pass your complaint on to the appropriate person(s).

Information on treatment of common illnesses and accidents can be accessed via the Patient UK website.