Appointments are available from 08.00 – 11.30 and 13.30 – 18.20
Please make sure you book in on arrival so that the receptionist can inform the doctor you are waiting.
Please note that, if you are late arriving (by more than 10 minutes), patients who are on time will go in to see the doctor before you.
Patients failing to keep their appointments and not informing the surgery can cause problems and waste valuable appointment time.
The appointment book is only made up two – three weeks in advance in order to reduce the need to rearrange appointments when doctors are called to meetings at short notice.
Urgent appointments are always available on the same day, during morning, afternoon and evening surgeries. Please phone before coming to the surgery to minimize waiting time. The doctors will always attend to very ill patients as a priority to avoid patients having to wait for a home visit; please tell the receptionists if you are worried about your child or relative
We aim to give an appointment by the end of the next working day with a doctor.
Routine appointments are available in advance. You may book an appointment up to 2-3 weeks in advance for all the doctors. Routine appointments are 10 minutes, an urgent appointment is 5 minutes and for the acute problem only.
Whitchurch Village Practice has introduced the facility to book routine appointments over the internet. The internet side of booking appointments online is looked after by EMIS, who are our preferred software provider.
EMIS access helps patients avoid busy phone lines to book and cancel appointments out of hours. It is secure and safe for both the practice and patients. Patients accessing this facility will do so via a secure server and at no time can view the actual practice system.
Patients interested in using this tool must express an interest by contacting the practice. The practice will then allocate a pin number and other security details and forward this to each patient.
The doctors are available throughout surgery hours for advice on all aspects of medical care. Please ask the receptionist for a convenient telephone appointment time. In normal circumstances, the doctor will call you back within 30 minutes of the appointment time.
Please note that the practice telephone number is withheld, therefore if your incoming calls are filtered the doctors may not be able to contact you; please let the receptionists know when booking a telephone appointment, as a mobile phone could be used as an alternative.